Renov8 Fitness Cancellation and Other Policies
Renov8 provides custom fitness, nutrition and lifestyle coaching designed specifically for you and your lifestyle (live online with a coach, remotely at your own convenience via our app, and in-person at our fitness coahing center).
To give you the best of attention, we ask that you follow-up with your commitment by keeping all of your scheduled sessions and appointments. We understand that circumstances are not always going to go your way, but we need the capacity to allow other clients the timely opportunity to take advantage of a session opening.
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Renov8 Personalized Fitness Coaching Sessions: All sessions are non-transferable. Personalized sessions require a 12-hour notice when cancelling. You can cancel your reservation by visiting the MindBody website, using the MindBody app, or by calling/texting us. Failure to do so results in forfeiture of the session without a refund and a $15 cancellation fee that will be charged to the card on file.
As a Renov8 Fitness client, we will “forgive” the first two (2) personalized coaching session late cancellations each month (does not apply to drop-ins). You will forfeit the session but will not be charged the late cancellation fee. If these two sessions have already been used, a $15 cancellation fee will be charged to the card on file for any additional late cancellations.
NOTE: Personalized coaching sessions must be used each week. If a session is not used on its scheduled day, it results in forfeiture of the session without a refund; sessions do not carry over week-to-week.
If you arrive more than 5 minutes after the personalized session start time, you will not be able to join the session. The warm-up is crucial to your safety. To prevent session disruptions and to keep you safe, after 5 minutes you will be considered a “no show” and a $15 cancellation fee will apply and result in forfeiture of the session.
Renov8 Personal Training Sessions and Body Blueprints: All sessions are non-transferable. Personal training sessions and body blueprint appointments require a 24-hour notice when cancelling. This applies to both adults and kids. You can cancel your reservation by visiting the MindBody website, using the MindBody app, or by calling/texting us. Failure to do so results in forfeiture of the session without a refund along with a $15 cancellation fee that will be charged to the card on file.
NOTE: Personal training sessions must be used each week. If a session is not used on its scheduled day, it results in forfeiture of the session without a refund; they do not carry over week-to-week.
Renov8 Events: All events are non-transferable. If you do not show-up for a paid event you forfeit any and all fees. All event payments are final. Our free events are a courtesy to our clients and the community. Please let us know if you will be unable to attend a free event by calling/texting us at 818.925.5433 or emailing us at GetFit@Renov8.Fitness.
Temporary Fitness Program Suspension/Hold: To temporarily suspend/hold your fitness program for a 30-day period, you must pay a $50 fee for each period you wish to suspend. You can suspend a fitness program up to a maximum of two 30-day periods for a 12-month program and up to one 30-day period for a 6-month program, which also extends your program for the same amount of time suspended, so you fulfill all of your program payments. You must notify us in writing and pay $50 to Renov8 Fitness at least two weeks prior to suspending your program for each 30-day period you wish to suspend.
Fitness Program Cancellation & Early Termination: Early terminations are not allowed on any programs. To cancel an auto-renewing program you must notify us in writing at least 30 days prior to the auto-renewal date. There are no refunds; contract periods must be completed.
Failed Payments: All program payments and fees are auto-debited from your account. There is a $25 fee charged for failed payments not corrected within 3 days of the payment due date.
All policies are subject to change at any time without prior notice.
NOTE – Our fitness, nutrition and lifestyle guidelines are not intended as treatment or prevention of disease, nor as a substitute for medical treatment. Programs outlined should not be adopted without consultation with your health/medical professional. All sessions and schedules are subject to change without notice.